Terms of service

Terms of Service

Last updated: September 22, 2026

Welcome to GULUNOOK. These Terms of Service ("Terms") govern your access to and use of the GULUNOOK website, online store, products, and related services (collectively, the "Services").

In these Terms, "GULUNOOK," "we," "us," and "our" refer to GULUNOOK. By accessing or using our Services, placing an order, or purchasing our products, you agree to be bound by these Terms and our Privacy Policy and Refund & Return Policy.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Use of Our Services

You must be at least the age of majority in your state or jurisdiction to make purchases through our Services.

By using our Services, you agree to provide accurate, current, and complete information when requested, including your name, email address, billing information, and shipping information.

You are responsible for maintaining the confidentiality of any account information and for all activity associated with your account.

Our Services are intended for lawful personal and household use. You may not use our Services for any unlawful purpose or in violation of these Terms.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate.

However, the appearance of products may vary slightly depending on your device, display settings, lighting, and other factors.

Product specifications, descriptions, availability, and images may be updated from time to time. We reserve the right to modify, discontinue, or limit the availability or quantity of any product without prior notice.

GULUNOOK products are intended to be used according to their instructions and intended purpose. Please read and follow all product instructions and safety information before use.

3. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After you place an order, you will receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to accept, decline, limit, or cancel an order for reasons including, but not limited to:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent or unauthorized transactions

  • Incorrect shipping or billing information

  • Orders that appear to be intended for unauthorized resale

  • Other circumstances that require us to cancel or limit an order

If we cancel an order after payment has been processed, we will refund the amount charged for the canceled portion of the order.

Please review your order carefully before completing your purchase. Once an order has entered processing or fulfillment, we may not be able to accommodate cancellation requests.

Returns and refunds are handled according to our Refund & Return Policy.

4. Pricing, Promotions, and Payments

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for your order will generally be the price displayed at the time your order is placed and will be confirmed in your order confirmation.

Promotional offers may be subject to additional terms and conditions. If the terms of a specific promotion conflict with these Terms, the terms of that promotion will apply to that promotion.

You agree to provide accurate and complete billing and payment information and to use a payment method that you are authorized to use.

We reserve the right to refuse or cancel transactions that appear to be unauthorized, fraudulent, or otherwise suspicious.

5. Shipping and Delivery

We currently ship products to eligible destinations shown during checkout.

Estimated delivery times are provided for convenience and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, weather, holidays, address issues, customs processing, or other unforeseen circumstances.

Once an order has been handed to the shipping carrier, carrier-related delays are outside of GULUNOOK's direct control.

If your package is delayed, lost, damaged, or appears to have a delivery issue, please contact us at support@gulunookpet.com. We will work with you and the applicable carrier to help resolve the issue.

6. Returns, Refunds, and Product Issues

Our returns and refunds are governed by our Refund & Return Policy.

We currently offer a 30-day return period for eligible purchases.

If your product arrives damaged, defective, incorrect, or incomplete, please contact support@gulunookpet.com as soon as possible. Our support team may request photos or videos to help us understand and resolve the issue.

Depending on the circumstances, we may provide a replacement, replacement part, refund, or another appropriate solution.

For complete information about returns and refunds, please review our Refund & Return Policy.

7. Customer Support

We want to make sure you have a positive experience with GULUNOOK.

If you have questions or concerns about your order, product, shipping, returns, replacement parts, product use, or any other issue, please contact our support team:

Email: support@gulunookpet.com

We will review your request and work with you to provide an appropriate solution.

8. Intellectual Property

All content and materials available through our Services, including but not limited to the GULUNOOK name, logos, trademarks, product names, product designs, text, photographs, graphics, videos, audio, product descriptions, page layouts, and other materials, are owned by GULUNOOK, its affiliates, or applicable licensors and are protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not, without our prior written permission:

  • Copy, reproduce, or redistribute our content

  • Modify or create derivative works from our content

  • Use our trademarks or logos

  • Republish or commercially exploit our content

  • Use our product images or videos to imply an affiliation with GULUNOOK

  • Use automated systems to systematically collect or reproduce our website content

All rights not expressly granted in these Terms are reserved by GULUNOOK.

9. Customer Reviews and Feedback

If you voluntarily submit reviews, comments, photographs, videos, suggestions, or other content to GULUNOOK ("Feedback"), you represent that you have the right to provide that content and that it does not violate the rights of any third party.

By submitting Feedback, you grant GULUNOOK a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that Feedback in connection with our business, products, marketing, and Services.

This may include displaying customer reviews, photographs, or other submitted content on our website, social media channels, advertising, or other marketing materials.

We reserve the right to remove Feedback that we reasonably believe is unlawful, misleading, abusive, offensive, fraudulent, or violates the rights of others or these Terms.

If you received compensation, a free product, discount, commission, or another incentive in exchange for submitting content or a review, you are responsible for making any disclosures required by applicable law or platform rules.

10. Third-Party Services and Links

Our Services may include links to third-party websites, payment providers, shipping services, social media platforms, or other third-party services.

We do not control or guarantee the content, availability, security, or practices of third-party websites or services.

Your use of third-party services is subject to the applicable third party's terms and policies.

GULUNOOK is not responsible for losses or damages resulting from your use of third-party websites or services.

11. Shopify

GULUNOOK is powered by Shopify, which provides the technology that allows us to operate our online store and provide our Services.

However, purchases made through our online store are transactions between you and GULUNOOK.

Shopify is not responsible for products sold by GULUNOOK or for the performance, quality, delivery, returns, refunds, or customer support associated with products purchased from our store.

12. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our Services.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

13. Prohibited Activities

You agree not to use our Services:

  • For any unlawful purpose

  • To violate applicable laws or regulations

  • To infringe or violate the intellectual property or other rights of GULUNOOK or others

  • To provide false or misleading information

  • To interfere with the operation or security of our website

  • To introduce viruses, malware, or other harmful code

  • To attempt to gain unauthorized access to our systems

  • To impersonate another person or entity

  • To use automated systems to scrape, copy, or collect website content without our permission

  • To engage in fraudulent transactions or payment activity

  • To interfere with another customer's use of the Services

We reserve the right to suspend or terminate access to our Services when reasonably necessary to protect our business, customers, systems, or other users.

14. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, change product information, or cancel affected orders when necessary.

If an order is canceled because of an error, we will refund any amount paid for the canceled order.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

Except as expressly stated by GULUNOOK, we make no warranties or representations regarding the uninterrupted availability, accuracy, reliability, or error-free operation of our Services.

To the fullest extent permitted by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, GULUNOOK and its affiliates, officers, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services or purchase or use of our products.

This includes, to the extent permitted by law, loss of profits, revenue, data, business opportunities, or other indirect losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless GULUNOOK and its affiliates, officers, employees, contractors, service providers, and partners from claims, liabilities, damages, and reasonable expenses arising from:

  1. Your violation of these Terms;

  2. Your violation of applicable law or the rights of another person; or

  3. Your misuse of our Services.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

19. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Refund & Return Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and GULUNOOK regarding your use of the Services.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

GULUNOOK may assign or transfer its rights and obligations under these Terms as permitted by applicable law.

21. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which GULUNOOK is legally established, without regard to conflict-of-law principles.

Any dispute will be handled in a court of competent jurisdiction as permitted by applicable law.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

GULUNOOK
Email: support@gulunookpet.com

For questions about orders, products, shipping, returns, refunds, replacement parts, or product support, please contact our customer support team at support@gulunookpet.com.