Shipping policy

Shipping Policy

Last updated: September 22, 2026

At GULUNOOK, we work to get your order to you as quickly and reliably as possible. This Shipping Policy explains how we process and deliver orders placed through gulunookpet.com.

1. Shipping Destinations

We currently ship orders to eligible addresses within the United States.

Shipping availability and delivery options are displayed at checkout based on the shipping address and products in your order.

At this time, we may not be able to ship to certain remote locations, PO Boxes, APO/FPO addresses, or other restricted destinations.

If a shipping option is unavailable for your address at checkout, please contact us at support@gulunookpet.com.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During major promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

3. Delivery Times

For orders shipped within the United States, estimated delivery is generally 3–5 business days after the order has been shipped.

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on your location, carrier capacity, weather, holidays, and other circumstances outside of our control.

The estimated delivery date shown at checkout or in your shipping confirmation is the best available estimate for your order.

4. Shipping Costs

Available shipping methods and applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, GULUNOOK may offer free shipping or promotional shipping offers. Any applicable conditions will be stated on the relevant promotion or at checkout.

5. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking information when available.

You can use the tracking number provided by the carrier to check the latest delivery status.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at support@gulunookpet.com and we will help you check the status of your shipment.

6. Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct and complete before placing your order.

If you notice that your shipping information is incorrect, please contact us at support@gulunookpet.com as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

GULUNOOK is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

7. Delayed, Lost, or Missing Packages

Delivery times are estimates and may be affected by circumstances outside our control, including:

Carrier delays
Severe weather
Holidays
Incorrect or incomplete addresses
Delivery facility delays
Transportation disruptions
Other unforeseen circumstances

If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management if applicable.

If you still cannot locate the package, contact us at support@gulunookpet.com and provide your order number and tracking information. We will help you determine the next steps.

If a package is confirmed as lost or there is another carrier-related issue, we will work with the carrier to investigate the shipment and determine an appropriate resolution.

8. Damaged Packages or Products

Please inspect your order as soon as it arrives.

If your package or product arrives damaged, defective, or incomplete, please contact us at support@gulunookpet.com as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Photos or a short video of the product and packaging, when applicable

Our support team will review the situation and work with you on an appropriate solution, which may include a replacement, replacement part, or refund.

9. Split Shipments

Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.

10. Delivery to the Address Provided

Once an order has been shipped to the address provided at checkout, GULUNOOK is not responsible for delays or delivery problems caused by incorrect address information supplied by the customer.

If you need assistance with an address-related issue, please contact us as soon as possible at support@gulunookpet.com.