Refund policy

Refund & Return Policy

At GULUNOOK, we want you and your pets to be happy with your purchase. If you have any questions or concerns about your order, our support team is always here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be:

  • In its original condition

  • Unused or gently used

  • In the original packaging, when possible

  • Accompanied by proof of purchase

To start a return, please contact us at support@gulunookpet.com with your order number and a brief description of the reason for the return.

Please do not send your item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

  • The product arrives damaged

  • The product is defective

  • An item or accessory is missing

  • You received the wrong product

Please contact support@gulunookpet.com and include your order number and, when helpful, photos or a short video showing the issue.

We’ll review the issue and work with you to find the appropriate solution, which may include a replacement, replacement part, or refund.

Return Shipping

For returns due to a change of mind or other reasons not related to a product defect or our shipping error, the customer may be responsible for return shipping costs.

If the return is due to a defective, damaged, incorrect, or incomplete order, please contact us before returning the item so we can determine the appropriate solution.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after this period, please contact us at support@gulunookpet.com.

Exchanges

If you need a different product, the fastest option is generally to return the original item and place a new order after your return is approved.

If you received a defective, damaged, or incorrect item, please contact our support team first. We’ll help determine the best solution.

Order Issues & Customer Support

If you experience any issue with your GULUNOOK product or order, please contact us. This includes questions about product use, missing parts, replacement parts, shipping, returns, refunds, or any other order-related concern.

Email: support@gulunookpet.com

Our support team is happy to help and will work to resolve your issue as quickly as possible.

Please note: Return eligibility may be subject to applicable laws and regulations.